Suggestions, Compliments and Complaints
We value your genuine feedback. You can submit a suggestion, compliment and/or a complaint using the online form below.
Our approach to feedback
We are committed to improving our customer experience.
We appreciate that feedback can give us important insights into how we might do things better.
Although we don’t respond to suggestions and compliments, we do forward it to the right team.
Our approach to complaints
Your complaint will be handled objectively and fairly, and we will not discriminate against you just because you have made a complaint.
What to include in your complaint
Although not required, it will help us investigate and respond to your complaint if you can provide:
- your name and contact details;
- your complaint and any efforts made to resolve it; and
- the outcome you would like.
Please note: Information you provide to us may be used and disclosed in accordance with our Privacy and Credit Reporting Policy and is also subject to the Freedom of Information Act 1982.