The information contained in this website is intended to provide a summary and general overview on matters of interest only. It is not intended to be comprehensive, or to constitute any form of professional advice. You should always obtain the necessary professional advice, appropriate to your circumstances, before acting or relying on any of the content in our website.
While we aim to ensure that the content on our website is up to date, we accept no responsibility for the accuracy, completeness or timeliness of the information. As the internet is inherently insecure, we cannot guarantee the security of the data contained on the website.
We exclude all implied conditions and warranties with respect to the website and its content, excluding any implied condition or warranty the exclusion of which would breach any statute or cause any part of this paragraph to be void.
You accept the sole responsibility and risk associated with any use of the content of this website, irrespective of the purpose to which such content is applied. We exclude, to the extent permitted by law, all liability (including without limitation, liability in negligence) for any expense, damage, loss or costs which you may incur as a result of use of or reliance on the content of this website. In no circumstances shall we be liable for any indirect, incidental, special or consequential loss or damage arising from your use of or reliance on the content of this website.
Third party links
Our website may contain links to other websites over which we have no control. Those links are provided for your convenience only.
We make no representations or warranties as to, and accept no responsibility for, the accuracy of the content on those sites. The inclusion of any link in our website does not imply we endorse any information, opinions, goods or services referred to on them.
Intellectual property rights
Unless otherwise indicated, we own the copyright and other intellectual property rights in the content on this website. You may only access and use the content for non-commercial or personal use unless you have our prior written approval. All other use, copying or reproduction of this website or any part of it is prohibited (except to the extent permitted by law).
Any trademarks appearing on this website belong to its respective owners.
If we issue you with a username and password to enable you to access particular features on
our website, you must keep those details confidential (and you are responsible for any misuse if you don't).
You are responsible for all comments that you post on our website (including those that are posted using your username and password). You must not post any comment that:
- is false, defamatory, threatening, invasion of privacy or constitutes personal abuse directed at other users;
- inflammatory, xenophobic, abusive, racist or harassing;
- obscene, sexually explicit or pornographic;
- constitutes commercial advertising, the promotion of gambling or the promotion of your own site;
- infringes another person's copyright; or
- is in violation of law.
Everyone at CEFC is committed to providing our clients and stakeholders with the highest standard of products and services possible. If you are unhappy with our products or our services, we would like you to tell us about it and let us know how you think we can improve.
Where and how to complain
in writing to:
General Counsel/Company Secretary
Clean Energy Finance Corporation
Suite 1702, 1 Bligh Street
New South Wales
by email to:
How we deal with complaints
We take complaints seriously. Complaints give us important information about how we can better serve our customers, stakeholders and the wider Australian community. If we receive a complaint from you, we will acknowledge your complaint and try to resolve it as quickly as we can. In some cases there may be complicated facts or circumstances or we may need to deal with third parties and in these situations it may take several weeks to investigate your complaint and address your concerns.
If you are not satisfied with the outcome we propose, please let us know and, if we think it is appropriate, we will undertake a further review of your concerns.